Play and creativity - design? A Fred Rogers quote

Fred Rogers quotes | Quotations at Dictionary.com

"One way to think about play, is as the process of finding new combinations for known things--combinations that may yield new forms of expression, new inventions, new discoveries, and new solutions....It's exactly what children's play seems to be about and explains why so many people have come to think that children's play is so important a part of childhood--and beyond."

Read more at http://quotes.dictionary.com/author/fred+rogers?page=1#UheYK2kQfYYuuCcE.99 

Sagsbehandlere lærer bedre kommunikation

Sagsbehandlere lærer bedre kommunikation

Læg følelserne på hylden, hvis du kan! – når du kommunikerer med det offentlige

"Spørg ikke, hvad din kommune kan gøre for dig, men hvad du kan gøre for din kommune". 

Vi forventer som borgere et enormt højt kompetenceniveau fra det offentlige system, kommunale medarbejdere skal være ”alvidende” og ekstremt professionelle, men hvad med os selv som borgere? Vi har gode rettigheder i vores velfærdssamfund, men har vi ikke glemt at til rettigheder hører også et vist ansvar og pligter. 

Er det nok at betale skat, eller skal vi ikke også være ordentlige borgere? Hjælpe hinanden, tale ordentligt til de kommunale medarbejdere og opføre os ordentligt over for de valgte politikere. Vi lader vores følelser få frit spil på flere fronter. Vi må indse at de forventninger vi har til det offentlige også må gælde for os selv. 

Tit er det, for os som borgere, alvorlige forhold, vores sag drejer sig om og derfor får følelserne frit spil, men er det særligt professionelt af os? De offentlige medarbejdere vi møder på vores vej, er også mennesker når de har fri. Vi er som mennesker ”privat person”, men vi burde også kommunikere som borger, med de rettigheder og pligter der følger med det ansvar. 

Medborgerskab som fag i folkeskolen? - en god idé!

I TV2 Nyhederne vågnede vi til udtalelsen om at det Radikale Venstre, gerne vil indføre faget: ”Medbogerskab” i folkeskolen, et fag hvor de snart myndige unge mennesker kan lære om at tage ansvar for deres egne skatteforhold, selvangivelsen m.m.

Det er en god investering at undervise i medborgerskab, både økonomisk og som en investering i vores demokratiske værdier. I min egen undersøgelse af borgernes syn på og holdninger til kommunikationen med det offentlige, viser det sig at de unge gerne benytter de nye selvbetjeningsteknologier og selv er i stand til at finde informationer, men at problemet er at de ikke kender begreberne indenfor det offentlige og at de i mindre grad føler ansvar som med-borger!

For de ældre gælder det modsatte forhold. de ældre, de tager i høj grad ansvar, kender begreberne, men er desværre noget mere usikre i forhold til at benytte selvbetjeningsteknologierne 2008 Internettet.

Vi er som borgere i dag ikke så aktive i politiske partier og i mindre grad medlem af fagforeninger, steder hvor vi også kunne diskutere vores værdier som borgere i vores velfærdssystem og hvad det vil sige at være borger og medborger.

Således diskuterer vi og giver udtryk for vores holdninger i højere grad som forbrugere, hvor vi tænker på hvad vi har ret til, i vores velfærdssystem og mindre som borgere.

Are we pushing groups of citizens out of the welfare system?

The then Prime Minister Lars Løkke said in September 2011 that the goal of communication between citizens and the municipality and state in the future must be digital by 2014. The argument he puts forward is that a large proportion of the population around 95% is on the Internet. The argument does not hold, just because people are on the Internet or have access to the Internet is not the same as those citizens can find out how to use the ICT tools that are made available. Also a large part of the responsibility to understanding administrative service system is being moved to the citizens themselves and in this citizens are becoming their own "social workers".

The political system communicates via the public media; requirements, goals and offers technologies for information, communication and self-service, but to support this strategy no education to support the ICT-tools are offered. We as citizens can take IT courses at the library, but are this enough help to help us as citizens to achieve the goal?

A large proportion of citizens who are early-adaptors of the new technologies may even acquire the skills by teach themselves these, but there is also a large middle group of users that will have to acquire additional skills in order for the digitalisation of the communication to be successful. In addition, I ask in this post:

"What do we do with those groups of citizens who can not or have the skills to self-serve?"

The groups I am thinking of are:

• Disabled persons who for physical reasons can not communicate with the public

• The mentally ill who do not have the psychic profit or skills to take responsibility for themselves

• Newcomers to the Danish society, which have not yet acquired the language skills to speak and write Danish and nor are socialized through education or other communities to understand the Danish welfare system or the linguistic categories we use.

• International workers are missing information in English

• Citizens who lack IT skills to communicate digitally, for example the group of elderly who are not on-line, for example because they say: "it is they become too old to grasp," or who prefer the personal face-to-face communication.

• Citizens who lack the linguistic skills to understand concepts such as "What does "individual income "(in a form) mean and how do I find out what my individual income?"

• Citizens who have no understanding of what their responsibilities are as citizens in relation to the communication and the legislative.

The Citizens Feelings

The citizen pays taxes to the welfare system and is in return given welfare benefits. The citizen can get service and financial support. In this service there is general information for citizens and also information on legislation. Besides services to and communication with the citizens, they need help to fill in application forms, be it physically or through self-service systems.

People have certain expectations of the welfare system, they expect service and they economic support, but if the quality of service becomes a problem to the citizen for getting their economic support, they express themselves with strong feelings. They have feelings about communicating with employees within the welfare system or about the ICT systems, more specific the self-service tools, they "shall" use.

Expression of very strong emotions from the citizens is one of the things that stick out, even now, in my analysis of interviews with 100 citizens about communication with the welfare system. Citizens feel that they "are entitled to benefits" because they have paid their taxes. If the citizens experience that “they are prevented from reaching their goal” ore at least not given the right ore enough support by the service system the citizens sometimes see the system an adversary. When this happens it is due to poor: Information, Communication and Self-service systems. 

Up and Running

KristinaMargrethe hvordan starter jeg? 


Ja til tider skal man starte netop der hvor man ikke havde forestillet sig det - udenfor en selv, skabe en virtuel identitet og dermed søge ind i sig selv og grundelementerne i arbejdet... Hvem er jeg, hvad laver jeg og hvad har jeg at sige der kunne være spændende? 



I am going to start with my research: How do I work?
I am a Detective... in Communication between the Citizens and the Municipality, and my aim is to:

investigate |inˈvestiˌgāt|verb [ trans. ]carry out a systematic or formal inquiry to discover and examine the facts of (an incident, allegation, etc.) so as to establish the truth.• carry out research or study into (a subject, typically one in ascientific or academic field) so as to discover facts or information• make inquiries as to the character, activities, or background of(someone) ORIGIN early 16th cent.: from Latin investigat- ‘traced out,’ from theverb investigare, from in- ‘into’ + vestigare ‘track, trace out.’

In order to:
solve |sälv; sôlv|verb [ trans. ]find an answer to, explanation for, or means of effectively dealing with (a problem or mystery)